Words from businesses we have worked with
Small businesses across Melaka and the peninsula who came to us with real questions about their data and their documents.
← Back to homeClient reviews
Zulaikha Ahmad
Retail, Melaka Tengah
"I had been using a messaging app to keep customer orders and was not sure what I was supposed to do about data before adding any AI tool. The review was clear about which parts of the setup were the issue and which were fine. The steps were realistic for someone who does not have an IT person."
July 2025
Rajan Letchumanan
Accounting firm, Seremban
"We have a lot of internal procedures that new staff have to pick up. The knowledge assistant has reduced the number of questions that land on my desk each week. It is not perfect — it says when it is not sure — but that is actually what I wanted. I did not want something that just invents an answer."
June 2025
Nur Baizura
F&B operator, Ayer Keroh
"I was mainly concerned about the customer data we keep for deliveries. The review told me plainly what I needed to change and what was already acceptable. What I appreciated was that they also said where I should speak to a lawyer — they did not try to answer everything themselves."
July 2025
Wong Tuck Wai
Property management, Johor Bahru
"Our documents are a bit of a mess — contracts from different years, policy notes in different formats. The setup team was straightforward about what they could use and what needed tidying first. That kind of honesty before you start saves time later. The assistant is working well after two months."
June 2025
Haziqah Ibrahim
Online education, Kuala Lumpur
"We run online classes and the assistant helps instructors find policy answers without waiting for admin. What convinced me was the citation feature — if an instructor gets an answer they are not sure about, they can check the source document. That was important for our situation."
July 2025
Selvam Muthu
Logistics, Shah Alam
"We are on the support plan and it does what it says. The monthly summary is brief and to the point — what changed, what was reviewed, whether anything came up. No sales language. I have been on it for three months and I can see in the reports that they are actually looking at the answer quality each time."
July 2025
Client stories
Retail business, Melaka
PDPA Readiness Review
Starting point
A small retail shop with two staff had started keeping customer records in a shared cloud spreadsheet — names, phone numbers, purchase history — to manage a loyalty arrangement. The owner was considering a chatbot tool that would connect to the spreadsheet. She was not sure whether that would be a problem under PDPA.
What we did
We reviewed the spreadsheet structure, the chatbot's terms of service, and the owner's current privacy notice (which did not mention the chatbot at all). We produced a written assessment identifying three specific changes needed before the chatbot could be connected, and two items that would need a lawyer's input to resolve properly.
Outcome
The owner made the three technical changes within two weeks. She engaged a lawyer for the two legal items — something she had not thought to do before the assessment. The chatbot was connected shortly after. She later took the knowledge assistant service for staff training materials.
Timeline: 5 weeks total
Professional services firm, Seremban
Knowledge Base Assistant + Support Plan
Starting point
An accounting firm with five staff had procedures documented across several Word files and a shared drive that no one had organised systematically. New staff regularly interrupted the principals with process questions that were already answered somewhere in the documents.
What we did
We reviewed and tidied 31 internal documents, defined the scope to exclude client-specific files and anything containing personal data, set up the knowledge assistant, and ran the two-week correction period. Seventeen answers were flagged and corrected during that period.
Outcome
Staff report using the assistant several times per week for process questions. The firm is now on the support plan, which they use primarily for procedure updates after new client types join. Monthly summary is reviewed by one of the principals and filed.
17 corrections in first two weeks
Logistics operator, Shah Alam
PDPA Readiness Review → Knowledge Base Assistant → Support Plan
Starting point
A logistics company with twelve drivers and four office staff. Operations procedures were partly in a printed manual, partly in a WhatsApp group. The owner wanted to add a tool to help drivers answer common operational questions without calling the office.
What we did
Started with the PDPA review, which flagged that the WhatsApp group contained customer delivery addresses that should not be included in the assistant's source documents. We then set up an assistant drawing only from the procedure manual and a sanitised operations guide the owner wrote specifically for this purpose.
Outcome
Driver queries to the office about standard procedures dropped significantly in the first month. The support plan covers monthly updates when procedures change. The owner chose to update the operations guide himself each month — the plan handles incorporating those updates into the assistant.
Fewer operational calls from drivers
Contact us
Phone
+60 6 283 7194Address
19 Jalan Hang Kasturi
75200 Melaka, Malaysia
Hours
Mon–Fri: 9 am – 6 pm
Sat: 10 am – 2 pm
By the numbers
47
Businesses engaged
4.8
Average rating
100%
Written outputs
MY
PDPA-focused
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