Terms & Conditions

1. Definitions

• "Agreement" — these Terms, together with any written scope document signed for a specific service engagement.
• "Service" — PDPA Readiness Review, Knowledge Base Assistant setup, or Support Plan, as described on our website.
• "User" / "You" — any person or business that uses this website or engages us for a service.
• "Content" — any written output, assessment, configuration, or report produced by us as part of a service engagement.

2. Acceptance of Terms

By using our website or engaging us for a service, you confirm that:

• You are at least 18 years of age or are acting on behalf of a business with authority to enter agreements.
• The information you provide to us is accurate to the best of your knowledge.
• You have read and accept these Terms.

3. Service description

We offer three services:

• PDPA Readiness Review (RM 138): A one-time advisory assessment of your business's data practices under Malaysian personal data rules. The output is a written report. This is advisory work, not legal advice.
• Knowledge Base Assistant (RM 460): A one-time setup engagement producing an AI assistant that draws from your own internal documents, with a two-week correction period after delivery.
• Support Plan (RM 615/month): An ongoing monthly service for businesses running a knowledge assistant, covering document updates, answer quality review, and a written monthly summary. No minimum period.

Full descriptions of each service are available at solutions.html. Services are available to businesses based in Malaysia or operating in Malaysia.

4. User responsibilities

You agree to:

• Provide accurate information when completing our contact form or during engagement.
• Ensure that documents provided for the Knowledge Base Assistant service are either owned by you or that you have the right to share them with us for this purpose.
• Not submit personal data belonging to third parties through our contact form beyond what is necessary to identify the business and the enquiry.
• Not use our website or services for any unlawful purpose.

5. Intellectual property

All content on this website — text, design, and structure — is the property of Sirih Labs. You may not reproduce, distribute or adapt it without our written permission.

Content produced as part of a service engagement (assessments, reports, configuration summaries) belongs to you once payment has been received in full for that engagement. Documents you provide to us for the knowledge assistant remain your property throughout.

6. Payment

• Prices are in Malaysian Ringgit (RM) and are inclusive of any applicable sales tax unless stated otherwise.
• Payment terms are agreed in the scope document for each engagement. Work begins after payment is confirmed unless we agree otherwise in writing.
• The Support Plan is billed monthly at the start of each service month.
• Payments are non-refundable once work has begun, except where we have not delivered the agreed output within a reasonable time through our own fault.

7. Service-specific terms

PDPA Readiness Review

• The output is a written advisory assessment, not a legal opinion or legal certification.
• We note in the assessment where a lawyer should be consulted. Acting on those notes is your responsibility.

Knowledge Base Assistant

• Setup is based on the documents you provide. We are not responsible for gaps in the assistant's answers that result from gaps in the source documents.
• The two-week correction period begins when we deliver the initial version to you. Corrections are limited to answers that demonstrably contradict the source documents.
• Out-of-scope questions are defined in the engagement scope document and are not subject to correction.

Support Plan

• The plan requires an existing knowledge assistant. We are not responsible for assistants not set up by us unless we have reviewed and accepted responsibility for their configuration.
• Cancellation takes effect at the end of the month in which notice is given.
• There is no minimum commitment period.

8. Disclaimers

Our services are provided as described in the scope document for each engagement. We do not warrant that any output will meet specific regulatory requirements for your particular business, as this depends on factors outside our control including how you apply the advice given.

The PDPA Readiness Review is advisory in nature. It is not a substitute for legal advice from a qualified lawyer.

The Knowledge Base Assistant answers questions based on the documents provided. It may produce incorrect answers. The correction period is designed to catch systematic errors, not to warrant perfect accuracy across all future queries.

9. Limitation of liability

To the extent permitted by Malaysian law, our total liability to you for any claim arising from a service engagement is limited to the amount paid for that specific engagement.

We are not liable for indirect, consequential, or economic losses arising from your use of our services or your application of our outputs.

10. Indemnification

You agree to indemnify and hold harmless Sirih Labs from any claim, loss or expense (including reasonable legal fees) arising from your breach of these Terms or your misuse of our services or outputs.

11. Termination

Either party may end a service engagement with written notice. For the Support Plan, termination takes effect at the end of the current month. For one-time services, termination before delivery means you are not entitled to a refund for work already completed.

We may suspend or terminate your access to our website or services if you breach these Terms.

12. Dispute resolution

These Terms are governed by the laws of Malaysia. Any dispute arising from these Terms or from a service engagement will first be subject to informal negotiation. If not resolved within 30 days, the parties agree to attempt mediation before commencing legal proceedings.

Legal proceedings, if necessary, will be conducted in the courts of Malaysia.

13. General

• Entire agreement: These Terms, together with any written scope document, constitute the entire agreement between us for the relevant service.
• Severability: If any provision is found unenforceable, the remaining provisions continue in effect.
• Waiver: Failure to enforce a provision does not waive our right to enforce it later.
• Assignment: You may not assign your rights under these Terms without our written consent.

14. Changes to Terms

We may update these Terms from time to time. Changes are effective when posted on this page. Continued use of our services after changes are posted constitutes acceptance. We will update the effective date at the top of this page when we make changes.

15. Contact

Sirih Labs
19 Jalan Hang Kasturi, 75200 Melaka, Malaysia
Email: [email protected]